Cancellation & No-Show Policies
We understand that unanticipated events happen occasionally in everyone’s life. Business meetings, project deadlines, flight delays, car problems, snowstorms, and illness are just a few reasons why one might consider canceling an appointment. In our desire to be effective and fair to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
24 hour advance notice is required when cancelling any appointment. This allows the opportunity for someone else to schedule an appointment. If you are unable to give us 24 hours advance notice we reserve the right to charge you a minimum of a $25 fee for your appointment time. If you are unable to give us a minimum of 4 hours advance notice we reserve the right to charge you the full price of your appointment. This amount will be charged to your account at the time of your scheduled appointment.
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show”, and will be charged for their “missed” appointment and future service will be denied until payment is made.
Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. If you are 15 minutes or later for your scheduled session, Z-va reserves the right to cancel your appointment and charge you for the "full" session.
Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time.
Winter Hours of Operation
(Hours may vary by availability)
9:30 am - 5:30 pm
9:00 am - 6:30 pm
Wednesday - Thursday
9:30 am - 8:00 pm
9:30 am - 7:30 pm
9:30 am - 5:30 pm
By Appointment Only
Please Call For Availability
(Online Booking Is Inactive)